Case study

Seven years of expert content, and the meetings that launched a new office in Hong Kong.

One of the top three global recruiting companies has published its practice leaders’ thinking for about seven years, and a launch campaign secured the client meetings that got its new Hong Kong office off the ground.

Executive search and recruiting
Office door
Seven years of expertise | Leaders, Blog, Reports, Papers, New market
Client
Top three global recruiting company
Who we worked with
Practice leaders and the marketing team
Services
Content execution
Relationship
7+ years
01The problem

The firm's best thinking stayed in the room.

The firm is one of the top three global recruiting companies, and its practice leaders advise boards and CEOs on leadership every day. That expertise is why clients hire them. Very little of it reached the people who hadn't worked with the firm yet.

Partners are busy. Writing a regular article was never going to come before a live search. So the question was simple: how do you position the firm's leaders as the thought leaders they already are?

A second question followed. As the firm entered new markets and sectors, it needed a way to show clients there that it understood their world before the first meeting.

“
Our partners will always put a live search ahead of writing an article, so 26 Characters built the program around that. A short interview becomes a piece in the partner’s own voice, and they’ve kept it going for years. When we entered new markets, they were the first people we called.
Marketing Team
Top three global recruiting company
02What we did

We interviewed the experts and wrote what they knew.

We set up an ongoing blog built on interviews with practice leaders. Each conversation became an article in the leader's voice, from broad pieces on leadership to trends in specific industries. We have kept it going for about seven years.

When the firm expanded into Hong Kong, we built a thought leadership campaign around it: reports, white papers and other materials that showed the range of the firm's insight to potential clients there.

For the consumer goods sector, we combined industry research with the firm's leadership insight in a ghostwritten white paper on the changing role of the CEO in consumer packaged goods.

In 2026, the work expanded again: a pilot bringing two or three of the firm’s leaders onto LinkedIn in their own voices, starting with content for International Women’s Day.

01
Expert interviews

Regular conversations with practice leaders, captured in their own words.

02
An ongoing blog

Articles on leadership and industry trends, published for more than seven years.

03
A new market campaign

Reports and white papers that introduced the firm's insight to clients in a new market.

04
Sector thought leadership

A white paper on the changing role of the CEO in consumer goods.

From the work
Playbook cover
Page: How we use specific social channels
Page: Governance and official accounts
Page: Building a clear voice
LinkedIn tile from the design system
LinkedIn tile from the design system
LinkedIn tile from the design system
03The impact

Seven years running, and a new office launched on it.

For about seven years, the blog has given the firm’s practice leaders a public voice and lent authority to the brand, moving readers from interest to engagement, and from engagement to becoming clients.

In Hong Kong, the firm arrived with interest and respect from clients looking for market-specific know-how. The campaign materials helped secure the client meetings that got the new office off the ground.

The consumer goods work, a white paper and a blog series on the characteristics of great CPG leaders, became a resource for generating leads and earning trust, and helped the firm secure meetings in that sector.

Services used

The services behind this story.

Each one works on its own, or as part of a bigger plan.

Articles and blog posts

Your experts' thinking, turned into long-form pieces for your site and LinkedIn.

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White papers

We take a complex issue and make the solution clear.

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Reports

Research and reports that show you know a market.

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