Free book for recruiters

The Recruiter’s Dilemma

How to break free from contingent work and build a retained search business.

A blueprint for recruiters who are ready to leave the contingent grind behind.

By Steve Goldhaber · 2025
Book cover
The Recruiter’s Dilemma
About the book

You don't need more hustle. You need a system.

This is a playbook for retained recruiting, built for solo recruiters and small firms who are tired of the contingent treadmill and ready to lead searches instead of chasing them.

It's a collection of lessons, frameworks and strategies from years of working directly with recruiters: what actually works, what doesn't and how to build something that lasts.

It covers the shift from contingent to retained, why clients buy retained work, the three pillars of retained success, marketing that actually works and the systems that make a small firm look bigger than it is.

What you'll learn

Three things nobody tells you.

01
Why you'll never scale without retainers

The real difference between contingent and retained, and why selling more isn't the answer.

02
What clients think when they Google you

Why clients buy retained, and how to build trust before they ever meet you.

03
Systems that make you look bigger than you are

The brand, tools and infrastructure that let a one-person firm sell like a bigger one.

Inside the book

The chapters.

Seven parts, 30 chapters.

01
The shift
02
The psychology of the client
03
The three pillars of retained success
04
Marketing that actually works
05
The mindset shift
06
Systems that make you look bigger than you are
07
Winning the long game
08
09
10
Free chapter

Start reading today.

Tell us where to send it and we'll email you the first chapter.

We'll also send occasional insights. Unsubscribe anytime.
Thank you
Nice to meet you. Your chapter is on its way.

Check your inbox in a few minutes.

Something went wrong. Please try again.
No
About the author

Steve Goldhaber.

Steve has spent about 30 years in marketing, including 10 years at Digitas and years leading global digital marketing and content at Aon and JLL. He founded 26 Characters, a B2B content studio based in Chicago.

He is also the author of What’s Your Problem?, The Recruiter’s Dilemma and The Two-Oar Recruiter.

More about 26 Characters →

Connect with 26 Characters.

The book shows how to build a retained search business. We help recruiters get known, so the right clients find them first.

Book a meetingOpens Calendly.